1und1: cancel the contract and conclude a new one - is that possible?
You can cancel your DSL or mobile phone contract at 1und1 and conclude a new one. This sometimes brings significant price advantages and maybe you can take out a special offer. We'll show you how to do it best.
Cancel 1und1 contract: Here's how
First, cancel your contract in the normal way. For contracts with a term of 24 months, the notice period is three months. Contracts with a term of one month must be terminated with one month's notice.
- You can find a notice of termination for mobile phone contracts and for DSL contracts in our download area.
- Fill in the cancellation and send it to the address provided. Alternatively, you can cancel your 1und1 contract online.
- In another practical tip you will find detailed instructions for the online termination of your 1und1 contract.
- If you have not received a confirmation of termination within two weeks, contact 1und1 customer service.
New 1und1 contract
- After termination, 1und1 customer support will usually contact you to win you back as a customer.
- This happens by email, by post or, if you have given your consent, by telephone.
- Often, 1und1 lost customers offer special conditions to win them back. Get involved in negotiations with the customer advisor to get as close as possible to your tariff ideas.
- Alternatively, you can conclude a new contract and benefit from the new customer and online benefits.
With our mobile phone contract comparison calculator you can quickly and easily find the best tariff.
DSL comparison calculator
in cooperation with communicationAds.net