Alcatel support: contact details and customer service hotline

If you have any problems with Alcatel devices, you should contact Alcatel customer service via the service hotline or on site at repair support. We will show you how to reach the respective contact points.

How to contact Alcatel support

We show you how you can contact the individual Alcatel service hotlines as well as repair services in Germany, Austria and Switzerland.

• You can reach the service hotlines in Germany on +4906992032110, in Austria on +43 13602774780 and in Switzerland on +41225675182.
• You can reach the German Alcatel repair service on +49 (0) 261 927 90-0. The address is: Protel Telekommunikation GmbH, Hinter der Jungsstraße 1, 56218 Mülheim-Kärlich.
• The Austrian Alcatel repair service can be reached at 01 / 866-49-423 and by email at . You can find it as Mobiletouch Austria GmbH at Lemböckgasse 49 in 1230 Vienna.
• In Switzerland, Alcatel's repair service will answer your request at +41 41 754 77 77. You can reach him on site at Arvato teleservice GmbH in Sihlbruggstrasse3 in 6340 Baar.
• You can find further help for individual devices on the Alcatel website.