Amazon package does not arrive - what to do?

An ordered Amazon package does not arrive? We will tell you what you can do in this case in the following practical tip.

Amazon package doesn't arrive - you can do that

If you have been waiting for the Amazon package for a long time and it does not arrive, there are the following options:

1. Contact seller: Always contact the seller of your ordered goods first. To do this, go to "My account"> "My orders" on Amazon and call up the "Contact seller" function for the relevant item.
2. If the seller has not automatically added a tracking, you can use the subject "Where's my order?" or ask "Other Questions" for the tracking number of the appropriate delivery service.
3. If this is already the case, click on the yellow button "Track delivery" on the right.
4. Also check whether you have ordered the item in advance and that no payment has yet been made.
5. It is also advisable to check the billing and delivery addresses you have provided to ensure they are current.
6. Did you order from abroad? Here the delivery may take a little longer than usual. You will find the expected delivery date in the order overview.

If all else fails, you can also contact Amazon customer service. You can read how this works in another practical tip.