Amazon Prime Video: Fix error 1002 - so it'll work

If the Amazon Prime Video player shows error 1002, you can no longer play movies and series. We'll show you how to solve the problem.

Instructions: Fix Error 1002 on Amazon Prime Video

The said error is usually caused by a security protocol that has not been transmitted. But you can quickly get the problem under control again:

Open the Control Panel and look for "Internet Options" in the top right corner.
Go to the "Advanced" tab and scroll down to the bottom of the list.
Activate all boxes that start with "TLS" and click the "OK" button.
Reload the website should the error go away.
If the error persists, try to start the video via Internet Explorer or follow the instructions in the next paragraph.

If you're still getting error 1002, you should fix the Silverlight plug-in. To do this, follow the steps below.

Go to the following Microsoft support website.
The Microsoft Fix It Tool is available there. It repairs the existing Silverlight installation. Just click the "Download" button.
The error with error code 6036 may now occur. Amazon recommends updating your graphics card driver here.
If that doesn't work, the error may be related to missing Windows Media Player features.
Depending on which operating system you are running, the missing media pack can be installed under these links for Windows 7, Windows 8 and Windows 8.1.
Then restart your PC. A restart of the router can also help.

In the next practical tip, read how you can watch films in original sound on Amazon Prime Video.