Amazon Prime Video: return film - how it works
With the Amazon Prime Video streaming service, you can return a movie even if you "go wrong". We have put together for you what return options you will find with Amazon's video-on-demand service.
Return a movie to Amazon Prime Video
If you notice your mistake right away and have not downloaded or streamed the movie, you can easily cancel your order from Amazon Prime Video. You have 14 days to do this.
- To return the film, open the Amazon website and click on "My Account" in the top right corner.
- Select "My Orders" and search for the film or series you want.
- Click on the "Cancel order" button on the right and select any reason for the cancellation.
- If you confirm the process with "Cancel this order", the film will be returned and the money will be booked back into your account.
Return a video to the VoD service Amazon
If you purchased the film on DVD from Amazon when shopping online, the return of the film is almost the same as for all other goods that you bought from the online retailer.
- When returning the film, it is very important that the data carrier and packaging have not been opened or damaged in any way.
- If this requirement is met, Amazon grants you a 30-day right of return.
- In the practical tip "Bad buy on Amazon - what to do?" we describe in detail the corresponding steps.