Amazon Prime Video: video playback jerky - what to do?
If the video playback from Amazon Prime Video is jerky, it can be really nerve-wracking. In this practical tip we will show you what you can do about it.
Amazon Prime Video jerky: check internet line
If you can otherwise watch videos without problems, but now the stream is jerky, it may be due to your internet connection.
- Maintenance work by your provider or other participants in your home network can limit the bandwidth so that the stream jerky.
- Make sure no other person or device is downloading anything on your network at full speed. Your smartphone or tablet could also download system updates and thus block the line.
- If no other device in your home network downloads anything, your line could be affected by external influences. In this case, only pausing and waiting will help. This allows the Prime Video stream to preload the data and you then get a smooth picture.
Is there a problem with the provider?
Another reason for the jerky video playback can be a malfunction at the provider Amazon itself.
- Amazon's servers are very stable, but like any other Internet service, the servers can fail temporarily and cause interruptions. Sometimes the servers are attacked with so-called DDOS attacks. This can also cause the server to fail.
- You can check whether there is a fault on websites such as allestault.de. If there is a technical problem, you can only wait until Amazon corrects the problem.
CPU usage hinders streaming
A weak CPU in your device can also cause the stream to jerk.
- This is often the case with somewhat older Smart TVs, since only very weak CPUs are installed in them.
- If you want to watch the stream on a computer, but the video also jerky here, you should check the CPU usage.
- As soon as the load during video playback is over 90 percent, your computer may be overloaded. Close some background programs to reduce the CPU load. Games or other flash videos in the browser are particularly stressful for the computer.
Uninstall Prime Video: Silverlight
If all of the above did not help, there may be a problem with your Silverlight installation.
- The best way to check this is to uninstall Silverlight from your computer. Then restart the PC.
- Now open a video on Amazon Prime again and follow the instructions for installing Silverlight. Then restart your PC.
- Now you have a fresh Silverlight installation and the problem should be resolved.
Tip: Read also how you can watch films with original sound on Amazon Prime Video.