AOL does not respond to termination - what to do?

If you have submitted a cancellation to the provider AOL and there is no response, we will give you tips on how you can still cancel your contract.

AOL - so you quit properly

When you cancel, there are a few important things to keep in mind.

AOL is no longer an independent company in Germany, but belongs to O2 and thus to Telefónica. Please send your written notice of termination to the following address: Telefónica Germany GmbH & Co.OHG, Überseering 33, 22297 Hamburg.
Your written notice should include the following information: AOL main name and / or customer or contract number, full address, telephone number (s); the last four digits of the bank details or credit card specified for the direct debit, personal signature. You can find a template for a letter of termination here at Aboalarm.
You can also cancel via the hotline. In this case, use the O2 hotline at 01804 31 31 64 (more information can be found here). Keep your member name, address, telephone number and your bank details ready. This data is often queried. In some cases, you will also have to answer a security question that was previously filed.
During the conversation, be careful not to engage in discussions. For security, you should write down the name of the person you are talking to, the date and the time. Cancellation was often promised over the phone - but there was never a written confirmation.

Always send termination letters with the option of reply. You should also set an appointment for confirmation. So you can be sure that your cancellation has been received. However, please note the notice periods from your original AOL contract.
Contact the bank to cancel the direct debit authorization. If money is nevertheless withdrawn, get it back. Your bank can best advise you in this case.
If AOL has still not responded after the deadline, announce a lawyer. The mere threat is often sufficient. If not, you should actually seek advice from a lawyer.
Please note: If you use additional packages from AOL, you must cancel them separately.

In another article we will show you how to cancel a contract with 1und1.