Apple Genius Bar: How to book an appointment
If you have a problem with an Apple product and need help, you can book an appointment online at the Genius Bar in the Apple Store. We show you where and how to do it.
Make an appointment online at the Apple Genius Bar
- Open the following Apple support website and select your product.
- If you are asked for the exact problem, select the "Repair" or "Service request" option.
- Click "Visit Genius Bar" and enter your zip code to find the closest Apple store.
- Select the desired store and log in with your Apple ID.
- Find a free day and an available time in the list and click on it.
- The appointment is then reserved online. You can cancel or postpone it at any time.
- Note: Before visiting the Apple Store, Apple recommends that you back up the data, as your data will be lost during some repairs and replacement. You can find instructions for iOS and Mac OS here.
In the next practical tip, we will show you how to check the warranty status of your Apple device.