Forgot Apple ID security questions - what to do?

When creating your Apple ID, you have to enter security questions. If you ever forget the question and answer, you can reset the security questions in various ways. We present the two best solutions in this article.

Reset security questions of the Apple ID itself

There is an Apple site where you can change the security question:

1. Open the "appleid.apple.com" website and click on the "Manage your Apple ID" button.
2. Log in with your Apple ID and password.
3. Then select the "Password and Security" menu.
4. Here you will find a button under the two security questions that says "Have you forgotten your answers? Send an email to to reset your security information"
5. You can then set new security questions and answers.
6. Note: The link is sometimes not available for older Apple IDs. Try the use of the Apple ID on mobile devices too, for example to use up remaining credit.

Have the Apple ID reset via customer support

If you have not saved an email address for recovery, you can only contact customer service by phone:

1. To do this, go to the Apple support page and select "Other products and services".
2. Then click on "Apple ID" and "iTunes Store": Here the button "Forgotten Apple ID security questions" appears.
3. Here you can now make an appointment for Apple to call you. If you want to speak to a representative immediately, click "Call Apple Support Later" and enter your name and email address.
4. You will then receive the customer support telephone number (0800 / 66-45-45-1, free of charge, Monday to Friday: 8:00 a.m. to 7:45 p.m., Saturday: 10:00 a.m. to 5:45 p.m.) and a support ID with which yours Security question can be reset faster.
5. The support checks your information. Have your Apple ID and IMEI number ready.

• Note: Upon request, Apple announced that the telephone support is chargeable. If you do not see the link from option 1 and do not want to pay the price of around 25 euros, you must create a new Apple ID.