Apple TV: Unable to sign in - it could be that
If it is not possible to log on to the Apple TV, in most cases this is due to the missing connection to the server. We'll show you how to solve the problem.
Cannot log in to Apple TV - what to do?
If you can't log in to the Apple TV, there can be various reasons. These approaches can help:
- First check your internet connection. Test whether you can access the Internet with another device in the same WLAN. If this is not the case, we will help you in our article "WLAN does not work".
- On the Apple TV, you can check in the menu under "Settings" - "Network" whether the device is connected to the WLAN. Turn your router off and on again to reset the connection.
- Next, make sure the date and time are set correctly. To do this, navigate to "Settings" - "General" - "Date and Time".
- Also check that the software is up to date. To do this, go to Settings "-" System "-" Software updates "-" Update software ".
- Check here whether there is a fault on Apple's servers. If so, just wait and see. The problem is usually solved in a short time.
- Restart the Apple TV. If this does not help, reset the device to factory settings and set it up again.
