Apple TV: update hangs - so you solve the problem

If the update of your Apple TV hangs, there is no need to worry. We'll show you how to fix the problem and perform the update successfully.

Apple TV: update is not installed

If the update has been hanging for a long time, disconnect your router from the power and connect it again after a few seconds. In many cases this solves the problem.
If that doesn't help, wait a little longer. Some users report update processes of up to three hours. Just let Apple TV run; you can safely switch off your TV if necessary.
If the update was released recently, you may not be the only one downloading the update. On the following Apple website, you can see the current system status of Apple TV.
Download the update via WiFi, connect Apple TV to your router using a LAN cable and try again.

If the update has been stuck for several hours, try to cancel it.
If that doesn't work, all you have to do is remove the power cable. However, you should only choose this option in an emergency, as this could damage the firmware.
This practical tip shows you how to reset your Apple TV to factory settings.

Also read how to use Spotify on Apple TV.