Asus customer service: hotline and contact details
If your Asus device is defective or you have general product questions, you can contact Asus customer service. This practical tip shows you which options are available.
Asus customer service for large electrical appliances
Depending on the device, there are different ways to get in touch with Asus. Asus differentiates between large electrical devices (laptop, LCD TV, desktop PC, smartphone, tablet, etc.) and individual hardware components (mainboards, graphics cards, etc.).
- Customer service for large electrical appliances can be reached from Monday to Friday from 9 a.m. to 7 p.m. on telephone number + 49-2102-5789557.
- From Austria, dial + 43-820-240513.
- In Germany, you can also send a fax to + 49-2102-959911 with your request.
- If your device has a defect, you will find the contact form here in warranty cases.
- You can make general product inquiries using this contact form.
Customer service for other Asus products
If you have any questions about or defects in servers, graphics cards, mainboards or other comparable products from Asus, you can contact customer service in this way:
- From Monday to Friday from 9 a.m. to 6 p.m. you can reach Asus on + 49-2102-5789555.
- Alternatively, you can send a fax to + 49-2102-959911.
- You can also write a letter to Asus. The company address of Asus Germany is: ASUS Computer GmbH, Harkortstrasse 21-23, 40880 Ratingen.