Banking: What is the customer reference number? Easily explained

If you want to pay an invoice via online banking, you often have to provide the customer reference number. We will show you which number it is and where you enter the number.

Customer reference number for online banking

• If you have bought a product online on account, you usually have 14 days to pay the invoice. In order for the merchant to classify your payment, they need the customer reference number.
• This is usually the customer or invoice number. If you are not sure, just use both numbers. An assignment based on your name is not always possible, especially if you have a common surname like Müller.
• Simply type in the customer reference number in the field for the purpose. You can omit the word customer reference number, the number is sufficient.