Base down - what to do?

In this practical tip, we explain what you can do when the base is down.

Base down: You can do this in the event of a fault

• If you cannot establish a cellular connection via Base, you should first check whether it is due to your cell phone. To do this, switch your smartphone off and on again. Also enable and disable flight mode.
• It is recommended to try the SIM card in another device. If you still can't connect, Base is probably down.
• On the website allestoerungen.de you can find out whether other users are also affected by the Base problem. Unfortunately, if there is a network fault, there is not much you can do - in this case, just waiting.
• Since Base uses the E-Plus network, you should check whether there are any general problems in the E-Plus network.
• A virtual assistant is available on the E-Plus website to help you solve the connection problem. E-Plus customer service can be reached on 0177-177-1000.

In the next practical tip, we will show you how to improve your cell phone reception.