Base hotline: How to contact customer service
Do you need technical support at Base or do you have general questions? We show you the hotline for customer service.
How to contact customer service via the base hotline
- If you are a Base customer and have a contract, you can reach the hotline by dialing 1140. This incurs € 0.99 per call from the Base network.
- If you are calling from another network, the number is 0163-163-1140. Your provider's stated prices for E-Plus are charged here per call.
- Customer service is available daily from 6 a.m. to 11 p.m.
- Ingenious tricks: How to avoid annoying hotline queues
Base prepaid customers: How to contact customer service
- As a prepaid customer, you can reach the base hotline by dialing 1147. This costs € 0.49 per call.
- You can reach customer service from another network at 0177-177-1147. Here, the prices from your provider to the E-Plus network are charged per call.
- You can reach the prepaid customer service Monday to Friday from 7 a.m. to 11 p.m. and Saturday and Sunday from 10 a.m. to 6 p.m.