Base: Internet doesn't work - you can do that

If your internet doesn't work at Base, then it is not necessarily the provider who is to blame. We will explain what the reasons can be and how you can find out whether it is a network fault after all.

Internet at Base doesn't work - possible reasons

The Internet failure is often not due to the provider and possible network disruptions:

• Sometimes a bug has crept into the system. A restart of the smartphone or tablet usually helps here.
• Or maybe you don't have good network coverage. This can happen if the cellular network at your location is poorly developed.
• You can recognize this on your smartphone when the letters "E" or "G" appear in the status bar. If this is the case, the internet can be very slow or partly not work at all.
• Another option: you have used up your monthly data volume. If so, surf at a downgraded speed.

Network problems with the Base website will inform you about this

Of course, a network failure can also be the reason for the Internet failure.

• On the allestoerungen.de page of Base you will be informed about current problems in the Base network.
• If you do not find any information here either, you can contact Base customer service.

In the next article we will show you what the automatic data at Base is all about and how you can deactivate it.