Base: No network - you can do that
If you have no reception with your cell phone or smartphone in the Base E-Plus network, this can have various causes. This practical tip shows you how to proceed to find the error.
No network with base: it can be because of that
Base offers cheap tariffs in the e-network, which occasionally have to struggle with a somewhat poorer network coverage. If you have no reception at one time, there can be other reasons:
- In a first step, restart your mobile device. Software errors can occasionally lead to limited network connectivity. A restart will fix such errors in most cases.
- If the network remains unavailable, remove the SIM card from the slot and carefully clean the contacts. Soiling can lead to limited connectivity.
- Also use another cell phone or smartphone to find out whether the network fault may be related to a device defect.
- If necessary, you should change rooms with your mobile device. Perhaps you have better reception in a different location or even in a different postcode area. Then the problem may be the poorer network coverage of your location.
- You should also check whether the network search in your device is set to "Automatic".
No network with base: contact customer service
If nothing has worked, contact the Base customer service to find out the problem. That's how it's done:
- You can contact Base using various forms on the website. A service chat is also available Monday through Saturday from 8:00 a.m. to 8:00 p.m. for immediate help.
- Base can be reached by phone from the E-Plus network at number 1000. (0.99 € / call for contract customers)
- From another network, the number 0049-177-177-1000 is available for questions. The tariffs for calls to a mobile network apply.
- You can also find out at www.allestoerungen.de whether there is a major disruption due to radio mast expansion or the like. A map is also available there.
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In another practical tip, we will show you how to access your base bill online.