Base: Contact customer service and hotline
If you have a problem with Base, you can contact customer service via email and hotline. We'll show you how to contact support.
Base: contact details from customer service
- If you use a Base contract, you can reach the hotline daily between 6 a.m. and 11 p.m. on 0163 163 1140 (price corresponds to a normal call to the mobile network).
- Prepaid customers use the following number: 0177 177 1147 (at the mobile tariff). The hotline can be reached Monday to Friday between 7 a.m. and 11 p.m. and on weekends between 10 a.m. and 6 p.m.
- Alternatively, you can reach support in the base chat. To do this, scroll down to the bottom of the website.