Base: Activating the SIM card is not possible - you can do that

To be able to make calls to Base, you must first activate your SIM card. If this is not possible, various causes can be responsible. Read in this practical tip what you can do in this case.

Base: activate SIM card - what to do?

• You no longer have to activate the new SIM card from Base, you can simply insert it into your cell phone and get started.
• Start the mobile phone after inserting the SIM card and enter the specified PIN.
• After a few minutes, the SIM card activates itself and you can start calling straight away.
• Make sure that you have sufficient reception so that the SIM card can also be activated.
• You should also insert the SIM card correctly into the smartphone so that it is recognized.
• You must also correctly enter the PIN stored on the corresponding letter on the SIM card so that the activation works.
• If this error still occurs, you should contact Base Customer Service.

If the SIM card is defective, we will show you in the next practical tip how you can exchange the SIM card at Base.