CallYa: Activate and activate SIM card - how it works

You must activate and activate your new CallYa SIM card before you can use it. This practical tip shows you what you need and how to proceed.

CallYa: How to activate the SIM card

Since 2017 you have to identify yourself for the activation and activation of a SIM card.

• You need the serial number of the SIM card to activate and activate the card. You also need the card number. Also have your customer password and ID card or passport ready.
• First you have to register the CallYa SIM card. To do this, insert the SIM card into your mobile device and start the Internet browser on your mobile phone or tablet.
• The Vodafone registration page opens automatically. Enter the requested information here. At the very end of the form, click the "Continue to online identification" button.
• You will then be automatically connected to a CallYa employee via video telephony.
• To identify yourself, hold your ID or passport in front of the cell phone or tablet camera so that the CallYa employee can see your data.
• The employee will now compare the data from your ID card with the data from your registration. He will then activate your new SIM card.

In our next practical tip, we will show you how to change tariffs as a CallYa customer.