Comdirect: Login is not possible - you can do that

You can always keep an eye on your finances in online banking on the Comdirect website. If the login does not work, you may have entered incorrect data. Find out in this practical tip what you can do in this case.

Login to Comdirect is not possible - what to do?

• First, take a look at your browser and make sure you are on the right page from Comdirect. You can recognize this by the "https" on the top left.
• In order to log in to Comdirect successfully, you must be connected to the Internet. To do this, open another page in your browser to test this.
• When entering your user data, you should ensure that they are correct and that no typing errors have crept in.
• Comdirect may not be available due to maintenance work or server problems. In the Allestault.de portal you can see whether other users also have problems with Comdirect. If so, a malfunction is likely. So try again later.
• In some cases it can help if you clear the browser cache and then try again: Clear cache on Chrome, Clear cache on Firefox & Clear cache on Internet Explorer
• At the same time, you should make sure that your browser is up to date. In our download portal you will always find the latest browsers for free download.

If you need further assistance, contact Comdirect customer service.