Commerzbank: have your account blocked - how it works

If you notice that your Commerzbank data has fallen into the wrong hands, you should have your account blocked immediately. Depending on the type of account or card you want to block, you will need to call a different number. We will clarify what you have to do in which case.

Have your Commerzbank account blocked by phone

Commerzbank differentiates between blocking credit cards, bank cards and data for online banking. You can reach all the listed numbers at any time. Always have your personal information ready before you call and make a note of when your account is blocked.

• If you lose your credit card, you can reach the emergency hotline at 06966571999.
• In the case of your checking or savings card you have to call 01805021021. However, this connection costs 14 cents from the landline and a maximum of 42 cents from the mobile network. From abroad you can reach the number on +493040504050.
• The online banking service can be reached on 06950502786.

Don't forget: report theft to the police

• In order for you to be legally protected, you must report the theft or misuse to the police.
• So you can expect to get your money back if you haven't acted with gross negligence.