Commerzbank online banking: forgotten PIN - what to do?

If you have forgotten the Commerzbank online banking PIN, you can get it back in just a few steps.

Step by step: get your PIN back

It is always annoying to have forgotten your PIN. If you have lost the bank documents with your PIN, you should have your account for online banking blocked for security. Simply contact Commerzbank by dialing an appropriate emergency number. You should then proceed as follows:

1. Call Commerzbank's customer service by phone. All Commerzbank contact information can be found on the homepage.
2. Describe your concerns to the employee and then follow Commerzbank's instructions. In any case, have your account number or IBAN ready so that the employees know which account it is. For verification, you usually have to provide some personal data.
3. You can also contact Commerzbank in writing by email, post or fax. Remember, however, that the fastest way to get the forgotten PIN is by phone.
4. Please note that you will always receive your new PIN in writing by post. This takes a few days, but is for your safety.

In our 7 security tips for online banking, we show you what to look out for at Commerzbank.