Congstar: Cash out credits - how it works
If you cancel your prepaid contract with Congstar, you can have any remaining credit paid out. We'll show you how it works.
Congstar: Have prepaid credit withdrawn
There is currently no legal regulation for the payment of prepaid credit. Nevertheless, Congstar pays the money to you in most cases on request. To do this, you have to be active yourself. Cancel your contract and ask for the remaining balance to be paid out:
- The notice of termination must contain either your customer number or your mobile phone number. In addition, please provide the transfer of the remaining credit, stating your account details.
- The letter may look like this: "Dear Sir or Madam, I hereby terminate my Congstar contract on time. Please send me a written confirmation of the termination. Furthermore, I request that the remaining credit be transferred to the following account: [Account holder, IBAN, BIC]. Sincerely, "
- It is best to send the letter by email to " ". It is processed here the fastest.
- Alternatively, you can send the letter by letter to the address "congstar GmbH, Postfach 1165, 61466 Kronberg". If you want to be on the safe side, send the letter as a "registered letter with return receipt". This way, you know exactly that your termination has actually arrived.
- You can also send the cancellation by fax. Send the letter for 20 cents from the landline to 0180 6 22 17 77.
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