Congstar: block SIM card - how it works

If you have lost your cell phone, you should have your SIM card blocked directly by Congstar. We'll show you how it works.

Congstar: How to block your SIM card

• The easiest way to deactivate the SIM card is to call the free blocking emergency number 116 116.
• The Congstar support chat is also free of charge. You can reach it daily between 9 a.m. and 10 p.m.
• From Monday to Saturday you can also reach the Congstar hotline at 01806 32 44 44 between 8 a.m. and 10 p.m. However, this call will cost you 20 cents per minute from the German landline network and 60 cents per minute from the mobile network.
• Note: A new SIM card costs 14.99 euros at Congstar.

In the next practical tip, we will show you how to top up your Congstar credit.