Cyberport: send article back - how it works
If you don't like an item ordered from Cyberport, you can return it free of charge. To avoid sudden costs, you have to pay attention to some details. In this practical tip, you can find out which these are and how you can complain about the goods.
Returning items to the Cyberport online shop - you have to be aware of this
- Make absolutely sure to send the goods back together with the original packaging. Otherwise it could happen that Cyberport bills you for this.
- Never send the item back without postage paid. Cyberport could handle this as disproportionately high shipping costs. The result: you have to bear the costs.
- CDs / DVDs and computer software packaged in sealed packaging cannot be returned.
Send an article back to Cyberport - Here's how
- Call customer service at 0351/339567 or send an email to " " and request a free return label. Alternatively, you can frank the package yourself and bill Cyberport for the costs.
- Include the invoice of the item in the return.
- You do not have to give reasons for the return of the goods. If you would still like to pass on information to Cyberport, you will find a corresponding form here.
- As soon as the package arrives at Cyberport, the online shop checks the goods.
- According to Cyberport, the amount will be credited within seven days.
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