Android.process.media operation has stopped - what to do?

If you get the message "Android.process.media has stopped", there is probably a problem with the system. However, it is often sufficient to delete the data from a specific application. With our further tips at the latest, the problem is a thing of the past.

Android.process.media was stopped: How to solve the problem

The first approach is to delete certain files. These usually build up again after a restart of the smartphone and there is no data loss. However, we recommend backing up the data beforehand so that in the worst case scenario there is no disaster.

1. The "media storage" is a database in Android, in which certain links are created. For example, your music app knows where to find the audio files.
2. The database is actually automatically rebuilt after being deleted. To avoid a worst-case scenario - total data loss - you should back up your android beforehand.
3. Open the settings of your smartphone and tap on the "Application Manager".
4. Then switch to the "All" tab. There, scroll down to the entry "Media storage".
5. Tap on it and select the "Clear Data" option. Then restart your smartphone and wait ten minutes.

More solutions to the error "Android.process.media was stopped"

If the error still appears, other apps are probably responsible for the problem.

• Therefore, delete the data as above for the "Downloads" and "Download Manager" apps. Restart the smartphone as well.
• The "Contacts" app can also be to blame for the error. Therefore, delete the app data from the "contact memory" in the smartphone settings. Be sure to synchronize your contact data beforehand.
• If none of the solution methods help, you should reset your smartphone to factory settings. You can find detailed instructions in our video:

The "Clock stopped" error on Android also occurs relatively frequently. You can find out how to deal with this error in the next practical tip.