DHL hotline: how to contact customer service
If you have general questions to DHL, the customer service phone hotline is recommended - we will tell you how to reach the company.
Customer hotline for DHL standard packages
If your package was not sent as an express delivery, but "normal" and you have questions about the status, for example, you can contact DHL customer service at 0228/28609898. A voice computer will then guide you through the further steps.
Hotline for DHL Express Versand National
Monday to Friday from 7 a.m. to 8 p.m. and Saturdays from 7 a.m. to 4 p.m., excluding national holidays.
- The phone number is: 0228 4333112
- A call costs you 20 cents from a German landline, up to a maximum of 60 cents per call from a German mobile network. The hotline is not busy on national holidays.
Customer service hotline for DHL Express Versand International
Monday to Friday from 7 a.m. to 8 p.m. and Saturdays from 7 a.m. to 4 p.m., excluding national holidays.
- The international number is: + 49 (0) 180 6 345 300 - 3
- Here, too, the costs amount to 20 cents from the German fixed network and a maximum of 60 cents per call from the German mobile networks.
- Annoyed by long waiting times? We'll show you how to easily avoid boring queues.
Hotline for technical support of shipping logistics systems
Monday to Friday from 8 a.m. to 6 p.m., excluding national holidays.
- You can reach this hotline at + 49 (0) 180 6 003 321.
- As with the first two hotlines, you also have to expect costs here. 20 cents from the German landline, a maximum of 60 cents per call from the German mobile networks.
On the official DHL homepage you will also find an email form that you can use to contact DHL in writing. If you have any questions about letter mail, we will show you the telephone numbers of Deutsche Post here.