DHL doesn't ring - so do the right thing
If you suspect that DHL is not ringing at your house, you should react accordingly. We have summarized for you how you act correctly and when you should take certain steps in our practical tip.
DHL doesn't ring - so do the right thing
Parcel carriers are in a hurry and therefore they may not ring properly or long enough. What you should do, however, if the messengers do not ring at all, you can read here:
- You should only submit a complaint or similar if you are really sure that DHL did not ring the doorbell. You may even have been in the basement or in the garden for a brief moment and could not hear the bell there. If it happened to you for the first time, you should hold back a complaint. It only makes sense after repeated occurrences.
- Note: In general, you have to prove your claim. Without good evidence that the courier did not ring, you cannot file a reasoned complaint. In addition, the parcel carriers are also allowed to express themselves and in many cases there is one statement from the other.
- It is better if you speak to the courier directly and in a friendly manner. There may be a misunderstanding and the matter is settled quickly. However, if the messenger is completely inconsiderate and the incidents occur more frequently, we advise you to ask your neighbors. Maybe they also have the problem. The more witnesses or victims are found, the more reasoned your complaint will be.
- First, you should contact DHL customer service. There you describe your request, perhaps the said parcel carrier is already known. If you are unsuccessful, you and your neighbors should send a written complaint to DHL. The parcel service will respond and notify the parcel carrier of the misconduct or even replace it.
- Alternatively, you can lodge a complaint on the Consumer Advice Center website. There is an area for package trouble where many customers describe their problems. Parcel services can also take a position there on the complaints.
So that you are always up to date and know where your deliveries are, you should track them. In the next article we will tell you how you can track your DHL shipment online.