DHL package: lost receipt - what to do?

In this practical tip, we explain what you can do if you have lost your DHL parcel receipt.

DHL parcel receipt lost: You can do that

• To start a research order, open the DHL website and follow the instructions.
• You absolutely need the tracking number for this. If you do not know this either, there is unfortunately nothing you can do.
• You do not have to show the receipt for the research order. So you can hope that the package is found.
• If it does not, however, and you have to provide proof of posting to receive compensation, then you will need the receipt again.

In the next practical tip, read how to track a DHL shipment online.