DHL: "The shipment does not meet the shipping conditions" - you can do that

DHL shipment tracking shows you where your parcel is right now. If you receive the message "Shipment does not meet the shipping conditions", this is initially rather unclear. In this practical tip, we will tell you what you have to do in this case.

DHL: "Shipment does not meet shipping conditions" - what to do?

• If you receive this message in the DHL shipment tracking system, the shipment cannot be delivered to you.
• Important shipping documents may be missing to register the package with customs.
• Or there is damaged packaging, which is why the package cannot be delivered properly either.
• In this case, the package is automatically sent back to the sender by DHL.
• So if you see this message, contact the sender and ask specifically about the package.
• In addition, ask the sender to send the package back as soon as possible so that you can receive it soon.
• For purchases from online shops, you can ask for a reduction in shipping costs if necessary.

In the next practical tip, read what you can do if the status of your shipment does not change in the shipment tracking.