Download helper has stopped working. What to do?
If the DownloadHelper no longer works in Firefox, this can have several reasons. We'll show you how to solve the problem.
DownloadHelper does not work - reinstall the addon
If the DownloadHelper no longer works, you should reinstall the addon. This will fix the problem in most cases.
- To do this, click on the Firefox menu button at the top right and select "Add-Ons".
- Go to the "Extensions" on the left and click the "Remove" button next to the DownloadHelper.
- Restart Firefox and download the DownloadHelper again.
Website changed - DownloadHelper has stopped working
- If, for example, YouTube changes its video player or even a small detail in the source code of the website, the DownloadHelper may fail.
- Try to use the DownloadHelper on another website. In many cases it helps to wait a day for the DownloadHelper to update.
Alternatives help when the DownloadHelper stops working
- If all of this doesn't help, reset your browser completely. We show you how this works in the practical tip "Reset Firefox settings".
- Alternatively, you can use extensions such as "Download Flash and Video", "Flash Video Downloader" and "Fast Video Download".
In the next practical tip, we will show you how to use video chat in Firefox.