DPD package does not arrive - you can do that
If you become active yourself, you will find out that your DPD package is not arriving. This practical tip shows you what you can do to ensure that your package is still delivered.
DPD package is not delivered - tips
Parcels can take longer than expected. But if the delivery time is exceeded by several days, you should find out the whereabouts. The options are:
- Shipment tracking: When ordering, you will receive a parcel label number with which you can track your parcel online. To do this, go to the DPD website and enter the parcel label number on the start page. You will then receive information about the current location of your package. This way you can find out whether it is on the way to delivery or maybe still in the parcel center.
- Delivered: If you find the information in the shipment tracking that the package has already been delivered, you should inquire in your area. The package may have been accepted by a neighbor when you were not there. If the parcel was not delivered to any of your neighbors, check whether you have received a notice from the parcel delivery company. There you will find all the information about your shipment.
- Customer service: If you have not received a notice and you cannot find any information under the parcel label number, you should call DPD customer service. The employees check the shipment and find out where the package is and when it arrives.
- Sender: If you still could not get any information about your package after calling the DPD customer service, you should call the sender. The package may not have been sent at all - but an incorrect address may also be the reason. Check the information together with the sender.
- Note: DPD has around 6000 pickup parcel shops. Your package may also have been delivered there after you may not have been able to accept it. On the DPD website you can find the nearest parcel shop using your postcode. If you were unsuccessful in the previous attempts, go to the parcel shop and ask the staff on site.
If your package has not been delivered and has not been found, you should submit a complaint to DPD. You can find out how to best do this in the next article.