DriveNow: Card lost - you can do that

The DriveNow card replaces the key to your car sharing vehicle. This practical tip shows you what you can do if you lose your card.

DriveNow: Card lost - you can do that

To prevent your card from being misused, you should report the loss to DriveNow immediately:

• In this case, the fastest way to do this is via the DriveNow telephone hotline.
• You can reach customer service at any time via +491806292929. That costs you 20ct per minute from a landline. A maximum of 60ct per minute is due from the mobile network.
• The DriveNow service fees show that in this case you have to pay € 10 for a new card.

In the next practical tip, we'll show you how to refer friends and save money at DriveNow.