Printer does not recognize smartphone - what to do?
If your printer does not recognize your smartphone, there are many reasons for this. We will help you solve the problem so that you can print again from your smartphone.
Smartphone is not recognized by printer: printing via app
You need the right app to connect your smartphone to the printer.
- Install the appropriate manufacturer app, for example Canon Easy-PhotoPrint or HP ePrint.
- Third-party apps can also help you. Download PrintBot or Cloud Print, for example.
- You will find further useful tips in our separate practical tip.
Solution: Smartphone and printer are offline
- Despite the right app, difficulties can arise. Therefore, make sure that both devices are connected to the Internet and, at best, via a stable WLAN.
- Test the printer with other devices. How to find out whether the problem is with the printer or your smartphone.
- The settings to access a network are different for each printer. Please note the information in the operating instructions.
We will also help you if you have no reception with your smartphone or if your printer causes further problems.