DVB-C signal interference - you can do that
DVB-C signal interference can have many causes. We will help you find the causes and fix the error.
DVB-C: Find and fix errors
With DVB-C signal interference, you can find and eliminate sources of error in the following 10 steps:
- Test whether the reception is disturbed on all devices.
- Try out whether only HD, digital or analogue channels are affected. Perform a channel search and check the reception again.
- Many televisions have a self-diagnosis function. Here you can see how big the signal loss or bit error rate is.
- Remove the T plug and connect your TV directly to the DVB-C socket.
- Try a different, as short as possible cable. In a special practical tip, we will show you how to shorten your DVB-C cable yourself.
- Exhibit near-cable devices that emit strong electromagnetic waves, especially wireless routers and power supplies. An additional sheathed current filter often helps, which removes ground hum and eliminates the resulting transmission errors such as image strips.
- Ask your neighbors if you also have the problem
- Carry out a connection test here via Kabel Deutschland.
- Report your damage to Kabel Deutschland here. If necessary, follow repair suggestions. Here you can also interview Julia, the artificial intelligence of Kabel Deutschland.
- Contact Kabel Deutschland customer service. Have your customer number ready. If your cable connection is billed via the additional costs, you do not need a customer number.
You can make an appointment with the technicians from Kabel Deutschland. However, if the fault is not in the network and on the house transfer amplifier, but subsequently in your apartment or in your devices, a service fee of 100 euros is due. So it is better not to call the technicians until you can rule out faults in your devices and connections using the points mentioned above. If television on the PC is an alternative for you, you will find tips on DVB-T on the PC here. In further CHIP online practical tips, we will help you if your TV, DVD player or PC power supply is buzzing.