Ebay Buyer Protection: Your rights in eBay auctions

eBay offers buyer protection for auctions and instant purchases. You can claim your rights if you do not receive an ordered item or if it differs significantly from the auction description. You can find out how to resolve such inconsistencies on eBay here.

eBay Buyer Protection - when does it apply?

The online auction house supports the eBay buyer protection. You have warranty claims if the article does not correspond to the actual description or does not arrive at all. You can also contact customer service if you have any other problems with an item if discussions with the dealer were unsuccessful.

• In general, buyer protection covers all items that you can receive by post. For example, this does not apply to services, vehicles or intangible goods. Important: Even airline tickets, vouchers or custom-made products, such as tailor-made wedding dresses, are not covered by buyer protection.
• Buyer protection applies to all items that you pay via credit card, direct debit and PayPal. If you order from sellers with an "eBay guarantee", the protection even applies to all payment methods.
• You can contact ebay support on this page. You will receive a response within 48 hours on how to proceed. However, please note that you must submit the buyer protection request to eBay at the latest 45 days after receipt of payment.

This article with 5 clever tips shows you how to unmask dubious offers before buying.