Block EC card - how it works

If you have lost your EC card, you should have it blocked immediately. We'll show you how it's done.

Have the EC card blocked

• You can call the free blocking emergency number 116 116. If you call from abroad, you need the German area code, i.e. +49 116 116. Then charges may apply.
• The blocked emergency call represents pretty much every German bank. If your bank does not cooperate with the blocked emergency call, call 01805 021 021. However, the call costs 14 cents per minute from the fixed network and a maximum of 42 cents per minute from the mobile network.
• No matter which number you dial, the respective blocking service will take up your order and forward the blocking to your bank. You don't have to worry about anything else.

In the next practical tip, we will show you how to block your SIM card in the event of loss.