Entertain is jerky - you can do that
With Telekom Entertain you can enjoy your very own films and videos in streaming on demand. If the image jerky during playback, there are many ways to fix this. We explain how to get a smooth picture of Telekom Entertain.
Telekom Entertain is jerky - that's how you proceed
If you find Entertain Ruckler at the VoD service, you can try to fix it with the following tricks:
- Pause the playback. Simply press the "Play / Pause" button to stop playback. Then press the button again to resume playback.
- Change the transmitter. Use the remote control to switch to another transmitter to finally return to the original transmitter.
- Also check the connection between the media receiver and router. If this is wired via LAN, you should make sure that the cable is correctly connected and intact. The LAN cable must also not be kinked.
- If you have set up the connection via WLAN, you should make sure that the distance between the router and the media receiver is not too great, as otherwise the maximum bandwidth cannot be transmitted. You can check on the router whether the WLAN function is switched on. This is symbolized by a lamp under or next to "WLAN".
- There may be devices between the router and receiver that can impair the transmission power of the WLAN signal, for example a microwave or a cordless telephone. Imagine that such sources of interference are temporarily switched off.
- Image defects are often caused by defective HDMI cables. Therefore, make sure that the HDMI cable you are using is intact and correctly connected.
- Please note that interference can occur if the HDMI cable is more than 3 meters long. Therefore, connect the TV directly to the receiver.
- If these tips don't help, you can try resetting the receiver. Caution: Please read our note on receiver reset beforehand. Switch off the receiver with the power switch on the back and wait about 10 seconds before switching on the device again. You will then have to set up the receiver again.
- There is even more tips in another article on Telekom Entertain.
- If you have any problems, you can also contact Telekom customer service.
If everything works again, you can subsequently record films or programs via Entertain.