Terminate EntertainTV of Telekom: How it works

If you want to cancel EntertainTV / MagentaTV from Telekom, you can do this in just a few simple steps. Find out exactly how to do this in this practical tip.

Terminate EntertainTV / MagentaTV of Telekom - this is how you proceed

• You have the option to terminate EntertainTV / MagentaTV at the end of the minimum contract term. The minimum contract term is usually 12 months. The notice period is then one month. You can see when your contract term ends in your contract documents.
• This is not an actual termination, but a change of tariff to a lower tariff.
• To do this, simply contact Telekom customer support to make this type of termination.
• Note: If you want to cancel your entire telecom contract, go to this page. You will find a sample there.
• Fill out the appropriate form with your data and confirm by clicking on "Send". You will then immediately receive a confirmation of termination at the address provided.
• Since you only rented the Telekom receiver for EntertainTV, you have to send it back. More on this in the next section.

Cancel EntertainTV / MagentaTV of Telekom - send the receiver back

• To do this, first switch to this Telekom website.
• Enter your Telekom customer number and then your postcode.
• On the next page, select your device and then print out the return slip.
• Pack the receiver and all cables in the box and stick the return label on the box.
• Then you can simply drop off the parcel at the post office or deposit it in a packing station.

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