Epic Games Store Refund: return games - how it works

If you want to use the refund function in the Epic Games Store and return a game, you have to follow certain steps and pay attention to some details. We'll show you exactly how to do it.

Epic Games Store Refund: How to return a game

You can claim your money back in the Epic Games Store for the following products: games, DLC content and in-app purchases. In the case of pre-orders, cancellation is possible at any time until publication. If you want to return a product, follow these steps:

1. Visit the Epic Games Store Support Center on your browser.
2. Click on the "Contact Us" button.
3. Fill out the form, making sure to include the email address associated with your user account and the name of the game. Also select the "Refund request" item.
4. As a rule, you will be reimbursed for the money using the same payment method with which the invoice was made.

Epic Games Store: Refund details

When reimbursing games through the Epic Games Store, keep the following things in mind:

• You cannot return games that you bought outside of the Epic Games Store.
• You do not need to provide a reason when requesting a refund.
• The return period ends 14 days after purchase and 14 days after publication for pre-orders.
• Refunds are only possible if you have n't played the game for more than two hours . Game content will only be refunded if it has not been used, modified or transferred.
• If you were banned from a game, you lose the ability to return it.
• In the event of a price promotion, you can return recently purchased games and buy new ones at a cheaper price. This is expressly not considered abuse of the refund policy.