Eplus: cancel the contract - how it works
The Eplus mobile phone contract can be canceled easily and mostly without problems - at least if you take a few small things into account. We will help you and show you what you have to pay attention to.
How to cancel your Eplus mobile phone contract
If you want to cancel your mobile phone contract with Eplus, you must submit your cancellation in writing to Eplus. Eplus offers you two options:
- You can send your cancellation by post to the following address: E-Plus Service GmbH & Co.KG, Edison-Allee 1 in 14473 Potsdam. Alternatively, send your cancellation to Eplus's fax number: 0331-70089123.
- Very important: Whether you cancel the mobile phone contract by fax or by post, you have to sign the cancellation yourself. Otherwise your termination cannot be recognized.
- You must also comply with the notice period: If you have a 24-month mobile phone contract with Eplus, you must cancel at least three months before the contract expires. If you miss this date, your Eplus contract will automatically be extended for another twelve months.
- In order for the cancellation to run without any problems, you have to write down the phone number in addition to your customer number in the cancellation letter.
- So that no information is missing in the letter of termination, we have prepared a template for Eplus.
- If you have individual questions about your termination, you can also contact Eplus customer service. The hotline is open from Monday to Saturday.
Legal change in contract termination
Since October 1, 2016, customers have had another option to terminate their contract on time: In the future, you will not necessarily have to terminate your contract in writing; from now on, text form will also suffice. That means you can also cancel your mobile phone contract by email or even by SMS. Your signature is no longer absolutely necessary.
- Make sure that it is clearly recognizable which contract it is and that you want to cancel your contract.
- In addition, be sure to request a confirmation of termination from ePlus - if you cannot prove this, the termination will not take effect.
- However, the new regulation only applies to contracts that were concluded from October 1, 2016.
- Furthermore, you must have completed the contract that you would like to cancel by email online.
- Tip: Send your cancellation via email very early and ask for an acknowledgment of receipt. If you do not have a response by shortly before the end of the notice period, please also submit the notice by fax as a precaution.
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