Experience with reBuy: reviews from the Internet

reBuy specializes in the trade of used items on the Internet. We show you the experiences of users in the purchase and sale of used goods in this article.

Experience with reBuy: The retailer is so serious

In addition to fair buying and selling prices, reBuy also promises simple and quick processing. The dealer also carries the "Trusted Shops" certificate. In this chapter you can read which criteria the company has to meet.

• The "Trusted Shops" company is based in Cologne.
• The "Trusted Shops" seal is only issued to dealers who are considered serious. In addition, there must be sufficiently good data protection standards for the security of customer information.
• Certified companies, including reBuy, offer a money-back guarantee.
• In addition, around 100 other criteria play an important role in awarding the Trusted Shop seal. This includes, for example, reasonable shipping costs, telephone customer service or a fair cancellation policy.

Experience with reBuy: reviews from the Internet

In the Trusted Shops rating portal, reBuy scores 4 out of five possible stars. Most customers are very satisfied and praise the quick processing and the good quality of the goods. However, the ratings of customers who used the reBuy purchase service are clearly negative: on the Flipchecker rating portal, reBuy only achieved 2.3 out of 5 possible stars.

• Many customers report that reBuy would offer them too little money for the items they wanted to sell to the company.
• Michael K. tried to sell his seven-month-old iPhone 7 Plus. The offer price on the website of over 650 euros was reduced to 460 euros after Rebuy's review, although the iPhone was said to be in perfect condition.
• In addition, apparently flawless products are sometimes viewed as defective by reBuy, which depresses the price. This appears to many customers as unfair competition.
• The Flipchecker website has dozens of other such reviews from disappointed customers who, after reviewing their items, were offered a much lower purchase price than previously calculated on the website.
• These customers accuse reBuy of artificially keeping the purchase prices on the website in order to appear particularly attractive to potential sellers.
• As soon as the customer sends in a product for sale, the purchase price is drastically reduced. But that can also be because customers assess the condition of their devices differently than reBuy. Because the company offers a 18-month guarantee on sold, used products and must therefore ensure that they are really flawless.

reBuy ratings more often negative

A look at reBuy's ratings shows that they have deteriorated significantly in recent years. Apparently, the valuation of the purchase prices is also not uniform:

• Customers report that they received different prices for the same product when they were sent in several times.
• Some customers also report that their submitted product was rejected and returned without reason.

Alternatives to reBuy

In addition to reBuy, there are other re-commerce portals such as momox, wirkaufens or ZOXS. The ZOXS portal was rated the best, with Flipchecker achieving 3.4 out of 5 possible stars.