Experience with floryday: The portal is really serious

Some customers have already had experience with floryday. The Asian online shop for clothing advertises with high quality and elegant style at reasonable prices. But how serious is the portal really?

So serious is floryday - a checkup of the website

There are more and more online shops from Asia that offer stylish fashion at dumping prices. The best-known stores include Shine, lovovincy.com, Wish or vova. Floryday also joins this group.

• floryday is an online retailer for stylish fashion trends. The goods are produced in China.
• The company not only promises its customers high-quality clothing at a particularly affordable price, but also comprehensive customer service, secure payment processing, fast delivery and easy return.
• That sounds good in theory. However, if you take a closer look at the online shop, there are some shortcomings that could become a problem for you as a customer.
• There is no imprint: the imprint contains the address of the company and important contact details. You won't find this at floryday.
• Missing contact options : At floryday you will only find a contact form and an address for an office in Hong Kong under "Contact us". There is no telephone number for a customer hotline.
• High shipping costs: The shipping costs of around ten euros per order on floryday are significantly higher than for a German online shop.
• Scarce information about returns: If you do not like the goods, you must contact the shop by email ( ). You can find further conditions for returns and refunds in a small paragraph in the terms and conditions of floryday.
• Operator remains anonymous: Who really is behind floryday will not be visible on the website. The operator remains anonymous. This is unusual in Germany and looks dubious.

Negative experiences with floryday

There are numerous testimonials about floryday on the Internet. Yes, there are many customers who are satisfied with the products and the handling. But there are also numerous reports in which customers write about their negative experiences with floryday.

• Via verbraucherschutz.de, for example, a customer complains about the inferior quality of clothing. Floryday's return policy is also criticized: the customer had to write an email and add photos of the defect. In the case of the customer who wanted to send back bikinis that weren't sitting, this procedure is an imposition. In response, she received (via a Noreply email address) that bikinis are non-returnable.
• The Hamburg Consumer Center also warns: Customers should stay away from foreign shops that offer fashion at almost unbelievably low prices. As a rule, clothing is produced cheaply in the Far East. And you can see that too.
• The Hamburg Consumer Center warns of poor quality, wrong materials and dubious handling processes - especially when it comes to returns and withdrawals. Among other things, the floryday shop is listed.
• On onlinewarnung.de customers report that the difficulties start with a return shipment. There is no return label, the return must be paid for and sent to an address in Belgium. As a result, the shipping costs are significantly higher than for a return within Germany.

Conclusion: seriousness from floryday

The experience with floryday is very mixed, but it is not a fakeshop. If you order there, your goods will usually also be sent to you. However, due to the reasons mentioned above, you should still consider carefully whether you really want to order there.

• floryday can work if you don't raise your expectations as to the quality of the goods.
• Think carefully about whether you really want to invest the money, even if it is small amounts.
• As a rule, you have to expect that the clothes do not correspond to the illustration on the Internet.
• Problems often arise with poor fit, poor quality and wrong materials, as well as with cancellation and with the high return costs that the customer bears.
• Important: Even if floryday is not a fakeshop, it is an online shop whose identity is not fully disclosed.