Activate refunds for returns with PayPal: Here's how
In this article, we will show you how you can activate the return for PayPal returns.
PayPal will reimburse you for the cost of returns
Since June 2014, the online buyer has been legally obliged to bear the return shipping costs. Most online sellers refer to this regulation. PayPal, as an online buyer, gives you the return costs for purchases that you pay with PayPal. In order to take advantage of this, you must first activate it with PayPal.
- To activate the refund for returns with PayPal, first click on this link. Then select the "Activate free" button.
- Then click the same button again, which is now called "Request a refund".
- You will then be redirected to an external PayPal site. With a click on "to PayPal account" you get to your PayPal purchases.
- Then select the item for which you want to have the return shipping costs reimbursed. You can find out exactly how to do this in the next paragraph.
Get reimbursed costs for returns from PayPal - Here's how
If you have fundamentally activated the refund for returns with PayPal in the first paragraph, PayPal will reimburse you a total of twelve returns up to and including December 31, 2017, up to an amount of EUR 25. The exact terms of use of this refund can be viewed on this page.
- After point three in the first paragraph, you will be redirected to your overview page of past PayPal purchases. If you have already activated the free return, you can immediately go to the overview page of your purchases with PayPal.
- Now select the item that you want to return and for which the seller does not cover the return shipping costs (see picture).
- Then click the "Request a Return Shipping Refund" button.
- You can then apply for reimbursement of the return shipping costs in a new window. Simply fill out the form. Be sure to provide a reason for return.
- Submit the application by clicking the "Submit" button.
- In a few hours, you will then receive an email notification from PayPal as to whether the return costs can be reimbursed in your case or not.
If you want to fully reclaim your money via PayPal, we will help you in another article.