Eventim: return card - is that possible?

Have you bought an Eventim card and are unable to go to the concert due to an accident or illness? It is unfortunately not that easy to return the ticket. We show you how it works the easiest.

Return the Eventim card: ticket insurance for illness

As with the conventional ticket counter, you can take out ticket insurance with Eventim. Ticket insurance currently costs EUR 3.50 per ticket.

• Ticket insurance is effective in many situations, but not in all. These include illness, accident, pregnancy, broken pipes and a short-term move. This document shows whether your situation is covered by the insurance.
• Then send an email to the email address of the insurance company specified in the document. Eventim itself is not responsible for the clarification.
• Send a copy of the cards and the invoice to the insurance company. Provide your bank details so that the amount can be transferred directly to you.
• Additional evidence is required for some incidents. In the case of illness, a certificate is usually always required. In general, send all conceivable documents with you in order to clarify the case as quickly as possible.
• If you send in your data, the case will be checked by the insurance company. However, it can take a few days to weeks for the money to end up in your account.

Without ticket insurance: sale of the ticket

If you have no insurance or your incident is not covered by the insurance, it is easiest to sell the card yourself:

• There are various websites for ticket sales on which fans search for tickets for shows that are already sold out or for cheaper tickets.
• Eventim itself offers its fansale portal for this purpose. Depending on the event, you can even get the original price back here.