Expedia: Submit a complaint - how it works

You can address your complaint to Expedia about a booked trip to customer service. You can get the telephone number and email address from us.

Report a complaint to Expedia before and during the trip

You can send your complaint to Expedia directly before and during your vacation:

• Expedia accepts complaints prior to departure by calling 069 945 19 23 20 (at the domestic rate for calls from Germany).
• The hotline can be reached every day between 8 a.m. and 10 p.m.

Submit a hotel and vacation complaint to Expedia

If you have a complaint after the trip, another contact is suitable for you:

• Here you can only contact us by email to " ". Please enter "Complaint after the end of the trip" as subject.
• In order to deal with your complaint as quickly as possible, in addition to the description, the travel plan number, the travel dates and your contact details are important to Expedia. If you have pictures of the incident, you can also send them along.
• You should receive an answer within 48 hours.

In the next practical tip, you will learn how the rating of the hotel stars works and the meaning behind it.