Facebook Messenger crashes: the most common causes & solutions

If Facebook Messenger keeps crashing on your smartphone, you are not alone with your problem. We will show you what the causes are and how you can solve the problem.

Facebook Messenger crashes: why is it?

• Restart: First switch your smartphone completely off and on again. In many cases this will solve the problem. To restart, simply press and hold the power button for a few seconds.
• Uninstall: If that doesn't help, simply delete the messenger app from your smartphone. To do this, hold your finger on the app icon. You can then download Messenger again from the App Store or Google Play Store. All you have to do is log in to your Facebook account again.
• Reset: If the problem persists, your smartphone is either overloaded or a profound error has occurred in the system. We'll show you what else you can do in the following instructions for iOS and Android.
• Tip: If you want to quickly access your messages on Facebook in the meantime, you can simply open Facebook in the browser on your mobile phone. There you also have access to the messenger.

iOS 11: Facebook Messenger keeps crashing

• There is a serious bug in the current version of iOS 11, which leads to the crash of numerous messenger apps. In addition to WhatsApp, Facebook Messenger is also affected.
• The problem occurs when you get a letter in the Indian language Telugu. The iPhone constantly tries to load the letter, but fails to do so, preventing access to the app.
• To fix the problem, you need to get a message from another contact. You should then delete the message with the Indian letter. This can also be done conveniently on the PC or on the mobile website.

In the next practical tip, we will show you how to encrypt a chat in Facebook Messenger.