Facetime does not work - what to do?

With Facetime, video conversations are child's play. If the service does not work, in most cases you can solve the problem quickly. You can find all the information in this practical tip.

Facetime doesn't work - you can do that

Below we tell you what you can do to make Apple's Facetime work on your iOS device again without any problems:

• To use the service, you need at least an iPhone 4. Facetime can only be used with the iPhone 4 via WLAN.
• Make sure you are connected to a Wi-Fi network or cellular network so that Facetime can be used.
• If not already done, you can activate the mobile data via "Settings"> "Mobile data".
• However, we recommend that you use Facetime via WLAN, since many data packets are required here.
• Your wireless service provider may not support Facetime, which is why you cannot use it. You can check this on an overview from Apple.
• In order for Facetime to work properly, you must have set the correct time zone in your settings.
• In addition, your Apple ID must be valid and entered correctly in order to use Facetime.
• Restart your iPhone once and then try again to use the service. If this still does not work, go to "Settings"> "Facetime" and deactivate it here. Note: It can take up to 24 hours for Facetime to be available to you after you reactivate it.
• If in doubt, you can also call Apple Support to describe your problem and request further help.

Facetime: Apple's video telephony tested by CHIP

In our next practical tip, we have summarized the three best Facetime alternatives for you.