Error 14 in EntertainTV from Telekom: You can do that

If you receive error 14 at Telekom EntertainTV / MagentaTV, you can fix it yourself. Find out exactly how to do this in these practical tips.

Error 14 in EntertainTV - what to do?

• First make sure that you have connected the receiver correctly and that all connections are properly seated.
• In order for the receiver to receive data, you must connect it to the Internet. We recommend a LAN cable for this.
• The LAN cable used may be defective. So replace it.
• In most cases, the receiver is only compatible with the original Telekom router.

Other solutions: Error 14 with EntertainTV / MagentaTV

• If you use another router, first set up the receiver with the telecom router and then connect your router model.
• It is often indicated for your router in the "Settings" that no software update is available. Compare the version number to this page to make sure there is no update for your router.
• Download an existing update to your PC and install the company goods manually.
• A malfunction at Telekom may also be responsible for the error. Current fault reports can be found here.
• If there is a malfunction, you will find out what you can do in this case in the practical tip.

In our next practical tip, we will tell you whether you can watch Netflix with EntertainTV.